Credits model. Simple and fair.
Every plan comes with a monthly credit package. 1 conversation ≈ 1 credit · 1 SMS = 10 credits. Unused credits roll over. Auto top-up at $0.02/credit. Voice calls and AI voice are offered separately through kallina.info. All prices exclude 20% VAT (Moldova).
Starter
For small businesses that want to respond quickly to messages without losing customers.
Pro
The most popular package. Text chat, PMS/ERP integration, multi-agent, and escalation with full context.
Scale
Multi-location, custom agents per department, white-label, advanced integrations, GDPR/ISO audit.
Everything included in each plan.
| Starter $49/lună | Pro $150/lună | Scale $499/lună | |
|---|---|---|---|
| Credits & usage | |||
| Credits included / month | 3.000 | 10.000 | 50.000 |
| Cost per credit (effective) | $0,016 | $0,015 | $0,010 |
| Auto top-up (over limit) | $0,02/credit | $0,02/credit | $0,02/credit (primele 5K gratis) |
| Credits rolled over to next month | ✓ | ✓ | ✓ |
| Long-term memory per customer | 30 zile | 6 luni | nelimitat |
| Accessible conversation history | 90 zile | 12 luni | nelimitat |
| Agents | |||
| AI chat agents | 1 | 2 | nelimitat |
| Custom 5500-char mega prompt | standard | ✓ | ✓ |
| Multi-agent setup for your business (Diana, Olga, Andrei, Mirela...) | — | ✓ | ✓ |
| Tone, role, and escalation rules customization | standard | avansat | custom |
| Channels | |||
| Instagram Direct | ✓ | ✓ | ✓ |
| WhatsApp Business Cloud API | ✓ | ✓ | ✓ |
| Website (embed widget) | ✓ | ✓ | ✓ |
| Telegram | ✓ | ✓ | ✓ |
| Facebook Messenger | ✓ | ✓ | ✓ |
| Facebook/Instagram comments | standard | ✓ | ✓ |
| Viber | — | ✓ | ✓ |
| TikTok DM | — | ✓ | ✓ |
| SMS Moldcell + Orange (with your company name) | — | 10 credite/SMS | 10 credite/SMS |
| Email fallback | — | ✓ | ✓ |
| Languages | |||
| Any language with auto-detection | ✓ | ✓ | ✓ |
| Mid-conversation code-switching | ✓ | ✓ | ✓ |
| Regional adaptation (MD/EU) | standard | ✓ | custom |
| Integrations | |||
| Google Calendar / Outlook 365 | ✓ | ✓ | ✓ |
| Booksy / alteg.io / Eldis (appointments) | — | ✓ | ✓ |
| 1C / Eldis / PharmaSoft / Medesk (ERP) | — | ✓ | ✓ |
| iiko / Syrve / Cloudbeds (POS/PMS) | — | ✓ | ✓ |
| maib / MICB / Stripe (payments) | standard | ✓ | ✓ |
| MSign (digital signature) | — | ✓ | ✓ |
| HubSpot / AmoCRM / Pipedrive | — | ✓ | ✓ |
| Custom integration (your unique system) | — | — (la cerere) | da, inclus |
| Operations & Support | |||
| Telegram alerts for sensitive cases | ✓ | ✓ | ✓ |
| FAQ learning loop (learns from corrections) | ✓ | ✓ | ✓ |
| Analytics dashboard + CSV export | standard | avansat | real-time |
| Smoke test with Olga (HR-AI) before go-live | — | ✓ | ✓ |
| Support (channel · response time) | email · 24h | WhatsApp · 4h | dedicat · 1h |
| Personal onboarding with Oleg | — | — | ✓ |
| SLA uptime | 99.5% | 99.9% | 99.99% |
| Compliance · Security | |||
| AES-256 encryption + TLS 1.3 | ✓ | ✓ | ✓ |
| GDPR + Law 195/2024 compliance | ✓ | ✓ | ✓ |
| EU AI Act Art. 50 transparency | ✓ | ✓ | ✓ |
| CNPDCP datepersonale.md registered | ✓ | ✓ | ✓ |
| Servers in the EU (Frankfurt, Amsterdam) | ✓ | ✓ | ✓ |
| We do not train on your data (router gateway) | ✓ | ✓ | ✓ |
| DPO assistance + personal GDPR audit | — | — | ✓ |
| Full white-label (your brand) | — | — | ✓ |
| ISO 27001 ready · SOC 2 Type II 2026 Q3 | — | pe roadmap | ✓ |
Straight answers.
Every plan comes with a monthly credit package. 1 credit ≈ 1 written chat conversation (a complete customer ↔ AI exchange). 10 credits = 1 local SMS. Images, files, and documents have separate consumption displayed transparently in the dashboard, in real time. AI voice and phone calls are a separate product at kallina.info.
Talk to Oleg before you pay.
30 minutes on Google Meet. See a live demo with your agent, get a precise estimate for your business, and have all your questions answered.