Last Updated: June 13, 2025
PRIVACY POLICY
1. INTRODUCTION
S.R.L. "Mega Promoting" ("aichat.md," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services at aichat.md (the "Services").
This Privacy Policy applies to:
- Users of aichat.md who create accounts and configure AI assistants
- Visitors to our website
- End users who interact with AI assistants created by our users
IMPORTANT: When our users deploy AI assistants to interact with their customers (end users), the user acts as the data controller and we act as the data processor. Users are responsible for their own privacy policies and compliance with applicable laws regarding end user data.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, company name, billing address
- Payment Information: Processed by third-party payment processors (we do not store credit card details)
- AI Configuration Data: Instructions, training materials, and settings for your AI assistants
- Uploaded Content: Documents, files, and data you upload to train AI assistants
- Communications: Support requests, feedback, and other correspondence
2.2 Information Collected Automatically
- Usage Data: Features used, actions taken, performance metrics
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, pages viewed, clicks, and navigation patterns
- Cookies and Tracking: We use cookies and similar technologies (see Section 10)
2.3 Information from Third Parties
- Social Media Platforms: Basic profile information when you connect accounts
- Payment Processors: Transaction confirmations
- Third-Party AI Services: Data necessary for AI model operations
2.4 End User Data (Processed on Behalf of Our Users)
When AI assistants interact with end users, we process:
- Conversation content (messages, voice, images)
- Contact information provided by end users
- Interaction metadata and analytics
For this data, our users are the data controllers and we are the data processor. We process this data only according to our users' instructions and applicable law.
3. HOW WE USE INFORMATION
3.1 To Provide and Improve Services
- Create and manage user accounts
- Enable AI assistant creation and deployment
- Process payments and transactions
- Provide customer support
- Improve and optimize our platform
3.2 For Legal and Business Purposes
- Comply with legal obligations
- Enforce our Terms of Service
- Protect rights, safety, and property
- Detect and prevent fraud or abuse
3.3 For Communications
- Send service-related notices
- Provide technical updates
- Send marketing communications (with consent)
3.4 AI Model Operations
Information may be processed by third-party AI providers (OpenAI, Google AI, Anthropic, etc.) to enable AI functionality. We ensure these providers maintain appropriate security and privacy standards.
4. LEGAL BASIS FOR PROCESSING (GDPR)
If you are in the European Economic Area (EEA), we process your personal data based on:
- Contract Performance: To provide the Services you've requested
- Legitimate Interests: For business operations, security, and improvement
- Legal Obligations: To comply with applicable laws
- Consent: For marketing communications and certain data uses
5. DATA SHARING AND DISCLOSURE
We do not sell your personal data. We share information only in these circumstances:
5.1 Service Providers
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors
- Email service providers
- Analytics providers
- AI model providers (OpenAI, Google AI, Anthropic, Meta AI)
5.2 Legal Requirements
We may disclose data if required by law, court order, or governmental request.
5.3 Business Transfers
In case of merger, acquisition, or sale of assets, user information may be transferred.
5.4 Consent
We may share information with your explicit consent.
5.5 Aggregated Information
We may share aggregated, non-identifying information publicly or with partners.
6. DATA RETENTION
We retain personal data only as long as necessary for the purposes outlined in this Policy:
- Account data: Duration of account plus reasonable retention period
- Usage data: Typically 24 months
- Communications: As required for legal or business purposes
- End user data: According to user instructions or legal requirements
7. DATA SECURITY
We implement reasonable technical and organizational measures to protect personal data, including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security assessments
- Incident response procedures
However, no security measures are perfect. You provide information at your own risk.
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal data:
8.1 General Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Restriction: Request limited processing of your data
- Objection: Object to certain processing activities
8.2 GDPR Rights (EEA Residents)
- Withdraw consent at any time
- Lodge complaints with supervisory authorities
- Object to automated decision-making
8.3 CCPA Rights (California Residents)
- Know what personal information we collect and how it's used
- Request deletion of personal information
- Opt-out of "sale" of personal information (we do not sell data)
- Non-discrimination for exercising privacy rights
To exercise your rights, contact: privacy@aichat.md
9. INTERNATIONAL DATA Transfers
We operate globally and may transfer data outside your country of residence. When transferring data from the EEA, we use:
- Standard Contractual Clauses
- Adequacy decisions
- Other approved transfer mechanisms
10. COOKIES AND TRACKING
We use cookies and similar technologies for:
- Essential functionality
- Analytics and performance
- Marketing (with consent)
You can manage cookie preferences through your browser settings or our cookie banner.
11. CHILDREN'S PRIVACY
Our Services are not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
12. AI-SPECIFIC PRIVACY CONSIDERATIONS
12.1 AI Model Training
We do not use customer data to train our general AI models unless explicitly agreed. Third-party AI providers have their own policies regarding model training.
12.2 AI Processing Transparency
AI systems may process data in complex ways. We strive for transparency but cannot always explain specific AI decisions due to technical limitations.
12.3 Automated Decision-Making
Our Services may involve automated decision-making. Users can request human review of significant automated decisions affecting them.
13. YOUR RESPONSIBILITIES AS A DATA CONTROLLER
If you use our Services to process end user data, you must:
- Maintain your own privacy policy
- Obtain necessary consents from end users
- Comply with applicable data protection laws
- Respond to end user privacy requests
- Implement appropriate security measures
14. THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
15. UPDATES TO THIS POLICY
We may update this Policy periodically. We will notify you of material changes via email or through the Services. Your continued use after changes indicates acceptance.
16. DATA PROTECTION OFFICER
For privacy-related inquiries, contact our Data Protection Officer at:
Email: dpo@aichat.md
Address:
S.R.L. "Mega Promoting"
Attn: Data Protection Officer
str. Vasile Coroban 36
Chișinău, Moldova, MD-2051
17. SUPERVISORY AUTHORITY
EEA residents may lodge complaints with their local data protection authority. Moldova residents may contact the National Center for Personal Data Protection.
18. CALIFORNIA PRIVACY NOTICE
This section applies to California residents under the California Consumer Privacy Act (CCPA):
Categories of Personal Information Collected:
- Identifiers (name, email, IP address)
- Commercial information (transaction history)
- Internet activity (usage data)
- Professional information (company details)
Sources:
Directly from you, automatically through use, third parties
Purposes:
Service provision, business operations, legal compliance
No Sale:
We do not sell personal information
19. COOKIE POLICY
Types of Cookies Used:
- Essential: Required for basic functionality
- Analytics: Help us understand usage patterns
- Marketing: Used for advertising (with consent)
Managing Cookies:
- Browser settings
- Cookie preference center on our website
- Global Privacy Control (GPC) signals honored
20. LEGAL DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We are not responsible for data breaches beyond our reasonable control
- We are not liable for third-party privacy practices
- We cannot guarantee absolute security of data
- Users are responsible for their own compliance when using our Services
21. CONTACT INFORMATION
For privacy-related questions or to exercise your rights:
Email: privacy@aichat.md
Data Protection Officer eugen: dpo@aichat.md
General: contact@aichat.md
Postal Address:
S.R.L. "Mega Promoting"
str. Vasile Coroban 36
Chișinău, Moldova, MD-2051
22. LANGUAGE
This Privacy Policy is written in English. Translations may be provided for convenience, but the English version prevails in case of conflicts.
By using aichat.md, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.