Last updated: June 13, 2025

COOKIE POLICY

1. INTRODUCTION

This Cookie Policy explains how S.R.L. "Mega Promoting" ("aichat.md", "we", "us", or "our") uses cookies and similar tracking technologies on our website and platform at aichat.md ("Services"). This policy provides detailed information about why we use cookies, how they help us, and your options regarding their use.

By using our Services, you agree to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, please adjust your browser settings or refrain from using our Services.

2. WHAT ARE COOKIES?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and provide information to website owners.

Types of tracking technologies we use:

  • Cookies: Small data files stored on your device
  • Web Beacons/Pixels: Tiny graphics that track user behavior
  • Local Storage: Similar to cookies but with larger storage capacity
  • Session Storage: Temporary storage that expires when the browser is closed
  • Device Fingerprinting: Collecting device information to create a unique identifier

3. CATEGORIES OF COOKIES WE USE

3.1 Essential/Strictly Necessary Cookies

These cookies are essential for the proper functioning of the Services and cannot be disabled.

Purpose:

  • Enable core functionality
  • Maintain security and prevent fraud
  • Remember login state
  • Store critical settings

Examples:

  • Session ID cookies
  • Security tokens
  • Load balancing cookies
  • User preference cookies

Retention:

Session duration or up to 12 months

3.2 Performance/Analytical Cookies

These cookies help us understand how visitors interact with our Services.

Purpose:

  • Analyze user behavior and Browse patterns
  • Measure Services performance
  • Identify technical issues
  • Improve user experience

Examples:

  • Google Analytics (_ga, _gid, _gat)
  • Hotjar tracking cookies
  • Custom analytical cookies

Retention:

Up to 24 months

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization.

Purpose:

  • Remember your preferences
  • Provide personalized features
  • Store language and region settings
  • Maintain chat history

Examples:

  • Language preference cookies
  • Theme selection cookies
  • Feature toggle cookies

Retention:

Up to 12 months

3.4 Marketing/Advertising Cookies

These cookies track your Browse habits to deliver relevant ads.

Purpose:

  • Deliver targeted advertising
  • Measure advertising campaign effectiveness
  • Limit ad frequency
  • Track conversions

Examples:

  • Facebook Pixel
  • Google Ads cookies
  • LinkedIn Insight Tag
  • Twitter conversion tracking

Retention:

Up to 24 months

3.5 Social Media Cookies

Set by social media services when you interact with their content.

Purpose:

  • Enable social sharing
  • Track social interactions
  • Provide social login functionality

Examples:

  • Facebook Connect
  • Twitter widgets
  • LinkedIn plugins

Retention:

Varies by platform

4. THIRD-PARTY COOKIES

We work with third-party services that may set their own cookies:

4.1 Analytics Providers

  • Google Analytics: Website analytics and reporting
  • Hotjar: User behavior analytics and feedback
  • Mixpanel: Product analytics

4.2 Advertising Partners

  • Google Ads: Search and display advertising
  • Facebook/Meta: Social media advertising
  • LinkedIn: B2B advertising

4.3 Service Providers

  • Stripe: Payment processing
  • Intercom: Customer support chat
  • Cloudflare: Security and performance

4.4 AI Service Providers

  • OpenAI: May use cookies for API authentication
  • Google AI: Service optimization
  • Anthropic: API usage tracking

These third parties have their own privacy and cookie policies. We recommend reviewing their policies for more information.

5. YOUR COOKIE OPTIONS AND RIGHTS

5.1 Browser Controls

Most browsers allow you to:

  • View, delete, and block cookies
  • Set preferences for specific websites
  • Use private/incognito Browse modes

Common browser cookie settings:

  • Chrome: Settings > Privacy and security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Privacy, search, and services > Cookies

5.2 Cookie Consent Banner

When you first visit our Services, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences

5.3 Cookie Preference Center

Access our Cookie Preference Center at any time via:

  • The "Cookie Settings" link in our website footer
  • Your account settings
  • Email request to privacy@aichat.md

5.4 Global Privacy Control (GPC)

We honor Global Privacy Control signals from browsers that support this standard.

5.5 Do Not Track (DNT)

We currently do not respond to Do Not Track signals due to a lack of industry standards.

5.6 Mobile App Controls

For mobile applications:

  • iOS: Settings > Privacy > Tracking
  • Android: Settings > Privacy > Ads

6. SPECIFIC OPT-OUT LINKS

You can opt out of specific third-party cookies:

7. IMPACT OF DISABLING COOKIES

If you disable cookies, you may experience:

  • Loss of personalized settings
  • Inability to stay logged in
  • Reduced functionality
  • Poor user experience
  • Inability to use certain features

Essential cookies cannot be disabled while using our Services.

8. COOKIES AND PERSONAL DATA

Some cookies process personal data. For information on how we handle personal data, please refer to our Privacy Policy. Key points:

  • We do not store sensitive data in cookies
  • Cookie data may be linked to your account
  • We implement appropriate security measures
  • Data retention complies with our Privacy Policy

9. CHILDREN AND COOKIES

Our Services are not intended for children under 18. We do not knowingly collect cookie data from children. If you believe we have collected such data, please contact us immediately.

10. INTERNATIONAL USERS

10.1 European Union (GDPR)

  • Legal basis: Legitimate interest (essential cookies) or consent (others)
  • Rights: Access, rectification, erasure, restriction, portability, objection
  • Supervisory authority: Local data protection authority

10.2 California (CCPA)

  • Right to know what data we collect
  • Right to delete personal information
  • Right to opt-out of "sale" (we do not sell data)
  • Non-discrimination for exercising rights

10.3 Other Jurisdictions

We comply with applicable cookie laws in all jurisdictions where we operate.

11. UPDATES TO THIS POLICY

We may update this Cookie Policy to reflect:

  • Changes in our cookie usage
  • New legal requirements
  • Service updates
  • User feedback

We will notify you of material changes via:

  • Email notifications
  • Website banners
  • In-app notifications

12. COOKIE INVENTORY

Detailed inventory of cookies used:

Essential Cookies:

  • session_id: Maintains user session (expires: session)
  • csrf_token: Security protection (expires: session)
  • auth_token: Authentication (expires: 7 days)

Analytical Cookies:

  • _ga: Google Analytics tracking (expires: 2 years)
  • _gid: Google Analytics session (expires: 24 hours)
  • _hjid: Hotjar user ID (expires: 1 year)

Marketing Cookies:

  • _fbp: Facebook Pixel (expires: 90 days)
  • ads_session: Google Ads (expires: 30 days)

Functionality Cookies:

  • lang_pref: Language preference (expires: 1 year)
  • theme: UI theme selection (expires: 1 year)

13. COMPLIANCE STATEMENTS

We are committed to:

  • GDPR compliance for EU users
  • CCPA compliance for California users
  • ePrivacy Directive compliance
  • Industry best practices

14. CONTACT INFORMATION

For questions about cookies or to exercise your rights:

Email: privacy@aichat.md

Cookie-specific: cookies@aichat.md

Data Protection Officer: dpo@aichat.md

Mailing Address:

S.R.L. "Mega Promoting"

Attn: Privacy Team - Cookies

str. Vasile Coroban 36

Chișinău, Moldova, MD-2051

15. LEGAL DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We are not responsible for third-party cookie practices
  • We cannot guarantee cookies will not be intercepted
  • Disabling cookies may significantly impact Service functionality
  • We are not liable for issues resulting from cookie settings

16. DEFINITIONS

  • Cookie: Small text file stored on your device
  • First-party cookie: Set by aichat.md
  • Third-party cookie: Set by external services
  • Persistent cookie: Remains after browser close
  • Session cookie: Deleted when browser closes
  • Tracking: Monitoring user behavior across sites

17. COOKIE SETTINGS BY FUNCTIONALITY

AI Agent Configuration:

  • Required: Essential, Functionality Cookies
  • Optional: Analytical Cookies

Chat Widget:

  • Required: Essential Cookies
  • Optional: Analytical, Functionality Cookies

Dashboard:

  • Required: Essential, Functionality Cookies
  • Optional: Analytical Cookies

Marketing Website:

  • Utilizes: All cookie categories (with consent)

By using aichat.md, you acknowledge that you have read and understood this Cookie Policy. Your continued use of our Services constitutes your acceptance of our cookie practices as described herein.