Three steps. Zero effort on your part.
You're asleep. You're at dinner. You're with your current patient. aichat.md responds to customers anyway, anywhere, anytime — and delivers the booking/order directly into your existing system.
Not just chat. A complete assistant.
aichat.md replies to messages, schedules appointments, qualifies leads, generates invoices, sends follow-ups, and learns from your corrections. Built for a small business in Moldova, not for an American call center.
24/7 responses on every channel
Instagram Direct, WhatsApp Business, Telegram, Facebook Messenger, Viber, and web chat. The same customer memory across all channels — no more asking "what's your name?" on every channel.
Direct booking into your calendar
Booksy, alteg.io, Eldis, Cloudbeds, Medesk, Google Calendar, Outlook. The assistant sees available slots, books the appointment, and sends an SMS confirmation with your business name.
Speaks any language, automatically
Detects the customer's language and responds without asking. Code-switching mid-conversation (the customer writes in two languages in the same message — the agent responds correctly in both).
Lead qualification & intelligent escalation
Asks BANT questions (budget, authority, need, timeline), scores the lead, and transfers to a live operator with full context for sensitive cases (medical emergency, complaint, fraud risk).
Automated follow-up and reactivation
Campaigns via WhatsApp, SMS, Instagram, or email for reminders, 6-month recalls, abandoned carts, and inactive customer reactivation. For voice calls, we use our separate product kallina.info.
Reads and creates images, files, and payments
The customer sends a photo of a prescription/tooth/invoice — the assistant understands it. Generates a PDF quote, contract, MICB invoice, maib payment link, MSign signature — all without leaving the chat.
Long-term memory per customer
Their name, their child, allergies, last visit, what they ordered, preferred channel (Instagram, WhatsApp, web chat). 6 months of history used in new conversations — no repeated questions.
Multi-agent setup for your business
Diana — chat reception. Olga — recall + reactivation. Andrei — sensitive case escalation. Mirela — specialist. Each with their own prompt, clear role, and clear rules — you see them as a team.
Compliance · GDPR · Law 195/2024
EU AI Act Art. 50 disclosure on the first message ("Hi, I'm Diana, an AI assistant"). No training on your data (LiteLLM gateway explicitly blocks this). Registered with CNPDCP. SOC 2 audit scheduled for 2026 Q3.
Live dashboard · analytics · exports
Total conversations, resolved by AI, escalated, frequently asked questions, most requested products. CSV export, Google Sheets / HubSpot / AmoCRM integration. Daily Telegram alerts.
Instant Telegram alerts for sensitive cases
Negative complaint, high-risk keywords, stuck conversation, refund request, possible fraud. You receive an instant Telegram notification with full context and a suggested response.
Learns from feedback (FAQ learning loop)
When an operator (you) corrects an AI response on Telegram, the assistant learns immediately. Next time it will respond correctly. No ML retraining — just updated semantic memory.
Where your customers already are.
aichat.md unifies all conversations under a single customer identity. The customer messages on Instagram and comes back on WhatsApp the next day — the agent remembers. You see everything in one dashboard.
Instagram Direct
DM + Stories replies + Reels comments. Meta Business pre-approved.
WhatsApp Business
Official Cloud API. Pre-approved templates. Click-to-chat from your website.
Facebook comments
Page comments, private replies, and escalation to an operator when risk arises.
Telegram
Dedicated bot + team alerts + quick commands for staff.
Facebook Messenger
Responds to page comments too + reactivates inactive customers.
Web chat (site-ul tău)
Add the aichat-chat component to your site and you're done. Customizable: colors, greeting, tone, language.
Viber
Mega Promoting's +373 number — MD customers already chat on Viber.
TikTok DM
For beauty, fitness, fashion, food delivery — where younger customers are.
SMS Moldcell + Orange
With your company name as the sender. Compliant with CNPDCP datepersonale.md.
For B2B customers or official confirmations. With a custom signature.
For every business
we already have the model.
Pre-built for the RO/MD market: verified BNS data · real top prospects · pain mining · local integrations (1C, Eldis, iiko, Cloudbeds, MICB, MSign).
Healthcare
HoReCa & Tourism
Retail & Auto
B2B & Services
How the onboarding works.
We don't hand you a generic "platform". We build your clinic, your hotel, your workshop — with local integrations that actually work in Chisinau, Balti, Cahul.
12-minute questionnaire
Tell us what you sell, who your customers are, and what system you use (1C, iiko, Cloudbeds, Eldis...). We have 51 structured questions per vertical.
We connect your systems
Maib, MICB, MSign, iiko, Syrve, Cloudbeds, Booksy, alteg.io, 1C, Eldis, PharmaSoft, Moldcell, Orange. Custom bridge where no public API exists.
We train your agent
With your prices, schedule, doctors/specialists, internal rules, brand tone, and escalation rules. Testing with Olga (HR-AI) before going live.
Live in 24–48h
Deployed on Instagram, WhatsApp, Facebook Messenger, Telegram, and your website. SLA 99.9%. You receive a Telegram alert for sensitive cases. Olga (Mega Promoting) is available 9 AM–9 PM.
Connected to your existing world.
Custom bridge for MD systems without a public API (1C, Eldis, PharmaSoft). Our differentiator vs. Doctolib, Pearl AI, Voiceflow — which can't do this due to market differences.
Payments & Digital Identity MD
POS & ERP
Telephony & Local SMS
Conversation Channels
Calendar & Productivity
AI Models (via LiteLLM router)
Don't see your system on the list? We build a custom integration in 2–7 days. Request a quote →
vs. Doctolib · Voiceflow · Your receptionist.
9 critical capabilities. No marketing fluff.
| Capability | aichat.md | Doctolib | Voiceflow | Your receptionist |
|---|---|---|---|---|
| Built for the RO/MD market | ✓Yes | ∼EU general only | ×Generic | ✓Yes |
| Speaks any language, automatically | ✓Auto-detection · code-switching | ×FR/DE/IT only | ×EN only | ∼Employee's language only |
| Social comments + DM in a single inbox | ✓FB/IG + WhatsApp | ∼Clinic only | ∼Flow only | ∼Manual |
| 1C, Eldis, iiko, Cloudbeds, MICB, MSign integration | ✓Yes, custom bridge | — | ×Generic API only | ∼Manual |
| Law 195/2024 + EU AI Act compliance | ✓Yes, from the ground up | ∼EU GDPR only | ×US only | ✓Yes |
| Local SMS via Moldcell + Orange with company name | ✓€0.04/SMS | — | — | — |
| Tone, roles, and escalation rules customization | ✓Yes, per agent | ∼Limited | ∼Yes, manual | ∼Manual |
| Monthly payment | ✓$49–499 (with credits) | ∼€129+ | ∼$50+ (per agent) | ×~10,000 MDL salary |
| Pay-as-you-go (credits model) | ✓Yes, 1 conv ≈ 1 credit | ×Flat rate only | ∼Per agent + tokens | — |
Credits model. No card for 14 days.
All plans include a monthly credit package. 1 credit ≈ 1 written chat conversation · 10 credits ≈ 1 local SMS. Unused credits roll over to the next month. No annual contract, no limit on internal users.
Starter
For small businesses that want to respond quickly to messages without losing customers.
- 3,000 credits / month included
- 1 AI chat agent
- Instagram + WhatsApp + website
- Speaks any language, automatically
- Google Calendar connection
- Telegram alerts for sensitive cases
- Email support · 24h response
Pro
The most popular package. Text chat, PMS/ERP integrations, multi-agent, and escalation with full context.
- 10,000 credits / month included
- 2 AI chat agents
- All text channels (IG, WA, Telegram, FB, web)
- Mid-conversation code-switching
- PMS/ERP integration (1C, Eldis, iiko, Cloudbeds, Booksy, Medesk)
- Local SMS via Moldcell + Orange (with your company name)
- WhatsApp support · 4h response
Scale
Multi-location, custom agents per department, advanced integrations, and dedicated support.
- 50,000 credits / month included
- Unlimited AI chat agents
- All channels · multi-tenant per location
- Custom integration with any system
- Custom department workflows
- White-label · your brand
- SLA 99.99% + personal onboarding
- DPO assistance & GDPR audit · ISO 27001 ready
- Dedicated support · 1h response
1 chat conversation ≈ 1 credit (a complete user ↔ AI exchange). 1 local SMS = 10 credits. Images, files, and documents have separate consumption displayed in the dashboard. Voice calls and AI voice are offered separately through kallina.info.
Auto top-up at $0.02/credit (cheaper than the Starter rate of $0.016/credit). Set a monthly maximum in the dashboard so there are no surprises. On Scale, the first 5,000 credits over the limit are free.
For clients with custom needs (exotic PMS, special integrations, multi-tenant white-label): one-time setup from $299 (custom Starter) up to $2,490 (Scale enterprise multi-location). Not required — most clients self-serve.
Built right
for the Moldovan market.
We are the only ones building AI compliant with local legislation: Law 195/2024 + EU AI Act + the Council of Europe treaty.
GDPR · Legea 195/2024
Full compliance with MD legislation on personal data protection.
EU AI Act Art. 50
Mandatory transparency from 2026: users are informed they are talking to an AI.
Council of Europe AI Treaty
The first international treaty ratified by Moldova for ethical AI use.
CNPDCP datepersonale.md
Registered with the National Centre for Personal Data Protection.
AES-256 encryption
All data encrypted in transit (TLS 1.3) and at rest on EU servers.
SOC 2 Type II — auditare 2026 Q3
Official audit scheduled for end-to-end operational security certification.
"We're building the SaaS platform we needed ourselves when we worked in advertising."
I'm Oleg Chetrean, founder of Mega Promoting. Since 2018 I've built, together with my team, B2B advertising, marketing, and communications solutions for businesses in Moldova — SEO, performance, branding, content, CRM automations.
In 2023 we started using ChatGPT internally — in client workflows, lead qualification, and creative generation. We quickly saw the limitation: world-class technology was there, but the connection to local systems (1C, Eldis, iiko, Cloudbeds, MICB, MSign) wasn't. That's when we decided to build the platform ourselves.
In 2026 we reached 23 industrii live, 280+ agenți activi and a complete in-house stack: chat (aichat.md), voice (kallina.info), LLM gateway (router), dev sandbox (agents), forms (forms), orchestrator (hermes), verifier (openclaw), AI sales 999.md (index9.site).
We build it right for the local market: Law 195/2024 + EU AI Act Art. 50 compliance, integrations that actually work in Chisinau, Balti, Cahul. No hype. No generic agents. No promises we can't keep.
Straight answers.
Credits model. 3 plans: Starter $49/month (3,000 credits) · Pro $150/month (10,000 credits) · Scale $499/month (50,000 credits). 1 chat conversation ≈ 1 credit · 1 SMS = 10 credits. Unused credits roll over. Auto top-up at $0.02/credit. First 14 days are free, no card required. 20% discount for annual billing. Voice calls and AI voice are a separate product at kallina.info.
aichat.md runs on our in-house stack.
We don't depend on a single LLM provider. We have our own gateway (router), our own orchestrator (hermes), our own verifier (openclaw), our own sandbox (agents). That means: controlled pricing, manually verified GDPR compliance, no risk of "API prices tripling".