Three steps. Zero effort on your part.
You're asleep. You're at dinner. You're with your current patient. aichat.md responds to customers anyway, anywhere, anytime — and delivers the booking/order directly into your existing system.
Not just chat. A complete assistant.
aichat.md replies to messages, schedules appointments, qualifies leads, and sends follow-ups. Built for a small business in Moldova, not for an American call center.
24/7 responses on every channel
Instagram Direct, WhatsApp Business, Telegram, Facebook Messenger, and web chat.
Direct booking into your calendar
alteg.io, LatePoint. The assistant sees available slots, books the appointment, and sends an SMS confirmation with your business name.
Speaks any language, automatically
Detects the customer's language and responds without asking. Code-switching mid-conversation (the customer writes in two languages in the same message — the agent responds correctly in both).
Lead qualification & intelligent escalation
Asks BANT questions (budget, authority, need, timeline), scores the lead, and transfers to a live operator with full context for sensitive cases (medical emergency, complaint, fraud risk).
Automated follow-up and reactivation
Automatic follow-up on Instagram, Facebook and Telegram when a customer stops replying, plus SMS appointment reminders. For voice calls we use the separate product kallina.info.
Reads images and files
The customer sends a photo of a prescription/tooth/invoice — the assistant understands it.
Multi-agent setup for your business
Diana — chat reception. Olga — recall + reactivation. Andrei — sensitive case escalation. Mirela — specialist. Each with their own prompt, clear role, and clear rules — you see them as a team.
Live dashboard · analytics · exports
How many conversations came in, how many went to an operator and why, how fast they are answered, per channel. Any conversation can be exported to CSV, and leads can go straight into Google Sheets or AmoCRM.
Instant Telegram alerts for sensitive cases
Negative complaint, high-risk keywords, stuck conversation, refund request, possible fraud. You receive an instant Telegram notification with full context and a suggested response.
Where your customers already are.
You see everything in one dashboard.
Instagram Direct
DM + Stories replies + Reels comments. Meta Business pre-approved.
WhatsApp Business
Official Cloud API from Meta. The agent replies to customers who message you on WhatsApp.
Facebook comments
Page comments, private replies, and escalation to an operator when risk arises.
Telegram
Dedicated bot + team alerts + quick commands for staff.
Facebook Messenger
Responds to page comments too + reactivates inactive customers.
Web chat (your site)
Add the aichat-chat component to your site and you're done. Customizable: colors, greeting, tone, language.
SMS
With your company name as the sender. Compliant with CNPDCP datepersonale.md.
For every business
what the agent can do today.
The same agent, set up for your business: bookings in Altegio or LatePoint, orders in Syrve, WooCommerce catalog search, or requests sent to your team via Telegram, e-mail or your CRM.
Healthcare
HoReCa & Tourism
Retail & Auto
B2B & Services
How the onboarding works.
We don't hand you a generic “platform”. We build your clinic, your hotel, your workshop — with local integrations that actually work in Chisinau, Balti, Cahul.
12-minute questionnaire
Tell us what you sell, who your customers are, and what systems you use (for example Syrve, alteg.io, AmoCRM or Bitrix24). We have 51 structured questions per vertical.
We connect your systems
Syrve, alteg.io. Custom bridge where no public API exists.
We train your agent
With your prices, schedule, doctors/specialists, internal rules, brand tone, and escalation rules.
Live in 24–48h
Deployed on Instagram, WhatsApp, Facebook Messenger, Telegram, and your website. You receive a Telegram alert for sensitive cases. Olga (Mega Promoting) is available 9 AM–9 PM.
Connected to your existing world.
Custom bridge for local systems without a public API.
POS & ERP
SMS & WhatsApp
Conversation Channels
Calendar & Productivity
AI Models (via LiteLLM router)
Don't see your system on the list? We can build a custom integration — we agree the timeline once we see your system. Request a quote →
Credits model. Choose the right plan.
All plans include a monthly credit package. 1 credit ≈ 1 written chat conversation · 10 credits ≈ 1 local SMS. Unused credits do not roll over to the next month. No annual contract, no limit on internal users.
Starter
For small businesses that want to respond quickly to messages without losing customers.
- 3,000 credits / month included
- 1 AI chat agent
- Instagram + WhatsApp + website
- Speaks any language, automatically
- Bookings via alteg.io or LatePoint
- Telegram alerts for sensitive cases
- Email support · 24h response
Pro
Text chat, integrations (alteg.io, Syrve, AmoCRM, Bitrix24, Google Sheets), multi-agent, and escalation with full context.
- 10,000 credits / month included
- 2 AI chat agents
- All text channels (IG, WA, Telegram, FB, web)
- Language switching mid-conversation
- Integrations: alteg.io, Syrve, AmoCRM, Bitrix24, Google Sheets
- Local SMS (with your company name)
- WhatsApp support · 4h response
Scale
Multi-location, custom agents per department, advanced integrations, and dedicated support.
- 50,000 credits / month included
- Unlimited AI chat agents
- All channels · multi-tenant per location
- Custom integration with any system
- Custom department workflows
- White-label · your brand
- Personal onboarding
- DPO assistance & GDPR audit
- Dedicated support · 1h response
1 chat conversation ≈ 1 credit (a complete user ↔ AI exchange). 1 local SMS = 10 credits. Images, files, and documents have separate consumption displayed in the dashboard. Voice calls and AI voice are offered separately through kallina.info.
Manual top-up from the dashboard at ~$0.03/credit (33 credits for every $1). There is no automatic top-up.
For clients with custom needs (exotic PMS, special integrations, multi-tenant white-label): one-time setup from $299 (custom Starter) up to $2,490 (Scale enterprise multi-location). Not required — most clients self-serve.
"We're building the SaaS platform we needed ourselves when we worked in advertising."
I'm Oleg Chetrean, founder of Mega Promoting. Since 2018 I've built, together with my team, B2B advertising, marketing, and communications solutions for businesses in Moldova — SEO, performance, branding, content, CRM automations.
In 2023 we started using ChatGPT internally — in client workflows, lead qualification, and creative generation. We quickly saw the limitation: world-class technology was there, but the connection to local systems wasn't. That's when we decided to build the platform ourselves.
We build it right for the local market: Law 195/2024 + EU AI Act Art. 50 compliance, integrations that actually work in Chisinau, Balti, Cahul. No hype. No generic agents. No promises we can't keep.
Straight answers.
Credits model. 3 plans: Starter $49/month (3,000 credits) · Pro $150/month (10,000 credits) · Scale $499/month (50,000 credits). 1 chat conversation ≈ 1 credit · 1 SMS = 10 credits. Unused credits do not roll over to the next month. Extra credits: manual top-up from the dashboard at ~$0.03/credit. 20% discount for annual billing. Voice calls and AI voice are a separate product at kallina.info.
Any language — the agent auto-detects from the first message and replies in the customer's language. Includes code-switching (the customer uses 2 languages in the same message — the agent responds correctly). The public widget uses ChatGPT 5.5 fast via our gateway router.megapromoting.com.
Local: Syrve (POS), alteg.io (appointments). Also: LatePoint, AmoCRM, Bitrix24, Google Sheets, Shopify and SMS via Infobip. Channels: Instagram Direct, WhatsApp Business Cloud API, Facebook Messenger, Telegram and the website widget.
You can configure the agent to introduce itself as an AI assistant in its first reply, e.g. “Hi, I'm Diana, an AI assistant for [Business X]”, in the customer's language. By default the website widget is titled “AI assistant”.
Automatic escalation. For sensitive cases (medical emergency, legal complaint, suspected fraud) the assistant transfers the conversation to a live operator with full context and a Telegram notification.
Yes, fully. You choose the name, tone (formal/casual), regional expressions, specific vocabulary, escalation rules, and approved responses. Voice customization and phone calls are configured separately on kallina.info, not included in standard aichat.md packages.
Standard setup (agent on the vertical prompt, your channels connected): 24–48 h, on any plan. Custom integrations with your systems, multi-agent setups and white-label take longer — we agree the timeline after the questionnaire.
aichat.md runs on our in-house stack.
We don't depend on a single LLM provider. We have our own gateway (router). That means: controlled pricing, manually verified GDPR compliance, no risk of "API prices tripling".