Use case · Pharmacy

Online medication reservation · Eldis live stock

A patient messages on WhatsApp: “Do you have Concor 5mg?” Diana checks Eldis in 0.8 seconds, reserves the pack, and sends a payment link.

Try free · 14 days

Patients don’t want to make a wasted trip to the pharmacy. Diana checks Eldis stock in real time (quantity + price + expiry date), physically reserves the pack for 2 hours, sends a maib payment link (optional). Patient comes in, pays at the counter, picks it up. Zero unnecessary trips.

Before vs After aichat.md

BEFORE

A patient calls — “do you have an OMRON blood pressure monitor?”. The assistant searches for 5 minutes, “we’re out of stock.” Patient goes to a competitor.

AFTER

Diana checks Eldis instantly: “Yes, 3 units in stock, 1,200 lei. Shall I reserve one for you for 2 hours?” Patient confirms. Comes in 30 minutes later. Purchases.

How it works in 3 steps

1

Patient requests medication

“Do you have Concor 5mg for blood pressure?”

2

Diana checks Eldis live

Under 1 second: quantity, price, expiry date. Also checks alternative products (generics, different dosages).

3

2-hour reservation + pickup

Eldis marker: “RESERVED MARINA 14:30”. SMS reminder: “Your order is waiting at SmileFarm until 16:30”.

Real message examples

  • “Do you have Maxigra 50mg?” → checks, “reserved ✓”
  • “I don’t have my prescription with me — what can I do?” → escalation to a real pharmacist (prescription-required cases)
  • “How much is an OMRON blood pressure monitor?” → price + alternatives + reviews

Active integrations for this application

Eldis1C FarmaPharmaSoftmaib link platăWhatsApp Business

Frequently asked questions

Can prescription medications be reserved?+

OTC products only (no prescription required). For prescription medications, Diana requests a photo of the prescription → escalation to a real pharmacist who verifies validity. Compliant with Law 195/2024 + pharmacist obligations.

How long does the reservation hold?+

Default 2 hours (configurable 1–6h). If the patient doesn’t show up, the marker is automatically removed and the pack goes back into stock.

Go live in 24–48h.

14 days free. No credit card. No annual contract. Talk to Oleg before you pay — 30 minutes on Google Meet, live demo with your own agent.

Start for free