Last updated: April 23, 2026

PERSONAL DATA DELETION

This page explains how you can request deletion of personal data collected about you by aichat.md (operated by MEGA PROMOTING S.R.L., IDNO 1019600021765, headquartered in Danceni village, MDF-6814, Ialoveni district, Republic of Moldova).

For end users (customers who chatted with an agent on Facebook/Instagram/website)

If you received an automated message from an AI agent managed by aichat.md on Facebook Messenger, Instagram Direct, or via a website widget, your conversation data is temporarily stored by aichat.md on behalf of the business you chatted with. To request its deletion:

1. Send an email to: privacy@aichat.md
2. Subject: "Personal data deletion request (GDPR / Meta)"
3. In the message: your name, email used, platform (Facebook/Instagram/widget), page/site name, and approximate conversation date.
4. We will confirm receipt within 3 business days.
5. Your personal data will be deleted within 30 days from confirmation, per Article 17 GDPR ("right to be forgotten").

For direct aichat.md clients (companies using the platform)

If you have an active aichat.md account as an AI agent administrator, you have two deletion options:

1. In-account deletion: log into aichat.md → Settings → Security → "Delete account". Irreversible — deletes all associated data (agents, conversations, leads, settings).
2. Email deletion: send request to privacy@aichat.md from your account email. We will verify identity and process within 30 days.
3. Active subscription will be cancelled automatically. Refunds (if applicable) per Terms of Use.

Deletion for users authenticated via Facebook

If you authenticated to aichat.md using Facebook Login, you can revoke our access to your Facebook data directly from Facebook: Facebook Settings → Apps and Websites → find "aichat.md" → Remove. That revokes our access. For deletion of already-stored data, follow the email steps above.

Data retention period

• Active conversations: retained for the duration of the contractual relationship between aichat.md and the direct client (the business using the platform).
• Historical conversations: up to 24 months after the last interaction, if no deletion has been requested.
• Billing data: minimum 5 years, as required by Moldovan fiscal legislation.
• Technical logs: 90 days.
• Backups: up to 30 days after deletion from the active system.

Data Protection Contact

For any request or question regarding the processing of your personal data: